Frequently Asked Questions
Our mission at Yark Auto is to provide our customers with a seamless and enjoyable car-buying experience from the comfort of their own homes. We aim to offer a wide selection of high-quality vehicles at competitive prices, while providing exceptional customer service and support every step of the way. Our goal is to make car buying simple, transparent, and hassle-free while empowering our customers with the information they need to make informed decisions about their purchases. We strive to exceed our customers' expectations and build long-lasting relationships based on trust, honesty, and integrity.
All vehicles purchased at Yark Auto receive a Free Limited Warranty! At Yark Auto, we are committed to the longevity and safety of every vehicle we sell. When you purchase or lease any vehicle on this website, you will receive a Free Limited Warranty! With this warranty you will have protection for the most important parts of your car! This includes your car's engine, transmission, and drive axle.
Free delivery for the first 30 miles! For deliveries outside of that radius, additional transportation fees may apply. Please rest assured that we will review any additional fees, if applicable, with you in detail prior to completing your purchase.
How Does the Yark Cares Program Work? Buying a car at the Yark Automotive Group is a rewarding experience that keeps on giving. The Yark Cares program provides you with a host of benefits that'll last you down the road, including car warranty and service benefits. When you become a Yark Cares program member, you'll receive the following:
- -Yark Member Benefits with Purchase of Vehicle
- 1-Year EG Repel™ exterior paint protection ($199 value)
- 1-Year Tire Road Hazard (up to $1,400 value)
- 1-Year Key Replacement (up to $500 value)
- Nitrogen Filled Tires
Yark QuickBuy is a digital buying experience powered by Cox Automotive, Inc. You can purchase a car 100% online. Yark QuickBuy empowers you, to easily:
- Search for and buy a vehicle you love
- See personalized estimated monthly payments without impacting your credit score
- Get a Kelley Blue Book® value to sell your current vehicle outright, or apply it towards a purchase
- Select extended coverage and insurance plans to protect you and your vehicle
- Apply for an auto loan
- Schedule delivery
Like pre-qualification, getting your personalized payments will not impact your credit.
When you first visit Yark Auto, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment. These estimates are designed to provide you with an estimate of your monthly payment. Your actual monthly payments will vary based on your personal credit.
Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including:
Remember NO impact to your credit.
Unlocking your personalized payments is quick and easy. It takes just a few moments to fill in some basic information.
Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.
When you first visit Yark Auto, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment. These estimates are designed to provide you with an estimate of your monthly payment. Your actual monthly payments will vary based on your personal credit.
Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including:
- Down payment
- Rates
- Terms
- Local taxes and fees
Remember NO impact to your credit.
Unlocking your personalized payments is quick and easy. It takes just a few moments to fill in some basic information.
Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.
Yes! Yark Auto allows you to apply for an auto loan directly on the site through our financing partners. Once you find a vehicle you love, applying for an auto loan on Yark Auto is a snap, especially if you are already seeing personalized payments. We will pre-fill much of the credit application using info you have already provided to us to save you time.
Yes! You can pay cash or bring your own third-party financing by choosing the cash option when submitting your order. Or by calling us at (419) 842 7768.
P.S Most of our customers finance with us.
Our pricing strategy is based on real-time data analysis of the current market conditions, ensuring that we offer competitive prices that reflect the true value of our vehicles. Therefore, the prices you see on Yark Auto are non-negotiable. Your purchase details are clearly displayed and explained so you always know exactly what you are paying.
You can get a Kelley Blue Book® Instant Cash Offer (ICO) for your vehicle and either sell it outright or apply its value as your trade-in.
You are routed to KBB ICO, a trade-in valuation tool, to enter your vehicle details and obtain a value. The KBB ICO provides an offer presuming an accurate description of the vehicle. You can then use the equity value as part-payment for a new vehicle. The physical trade-in will take place at the point of delivery. The Yark Auto delivery agent will verify the trade-in vehicle matches the condition provided in the KBB ICO process.
Only one vehicle can be traded in per purchase. However, we buy any vehicle. Please contact us if you have more than one vehicle and we will purchase all of them.
This means you have negative equity. You can still use it to finance a car on Yark Auto, but it may affect the rate and loan terms.
Sometimes our algorithm gets stumped. You can call us at (419) 842-7768 for additional options for your trade in.
You may occasionally see a vehicle labeled Sales Pending, meaning another customer is currently placing an order on it. However, if that customer does not continue with the purchase, the vehicle will be released back into our inventory and be available again.
We offer several Protection Plans for purchase from our partner, Portfolio, to help you extend your peace of mind:
- VSC
- Gap
- Chemical
- Key Replacement
- Collision
- Select
- Maintenance
In most cases, we can complete the registration process for you. We handle the necessary title and registration paperwork with you at the time of delivery, and then we complete the rest with the DMV (Division of Motor Vehicles). The vehicle will come with a temporary operating plate and once registration is completed, we will mail your permanent plates and registration. Some state restrictions, emissions/safety inspection requirements, or additional fees may apply.
There are several benefits to creating an account on Yark Auto:
- Easily save your favorite vehicles and searches
- Review your documents and previous order history
- Pick up where you left off in the checkout process
Of course! Please note that we are often able to meet or beat rates from credit unions due to our longtime relationships with banks, making the process easier for you.
We offer a 5-day/500-mile return policy on purchased vehicles from Yark Auto. We understand that purchasing a car can be a big decision, and we want to make sure that you are completely satisfied with your purchase. With our return policy, you can drive your new car for up to 5 days or 500 miles, whichever comes first, and if for any reason you are not completely satisfied with your purchase, you can return it to us for a full refund. Please note that delivery handling charges are Non-refundable.
To qualify for the return policy, the vehicle must be in the same condition as when it was purchased and must not have been damaged, modified, or altered in any way. Any accessories or additional items included in the purchase must also be returned with the vehicle. In addition, the vehicle must be returned to our dealership during normal business hours within 5 days or 500 miles, whichever comes first, from the date the keys are in your hands.
Our policy provides you with the peace of mind you need when purchasing a new vehicle. Our goal is to provide our customers with a positive and hassle-free car-buying experience.
Upon completion of your purchase, a Yark QuickBuy representative will contact you to schedule delivery to your door or pick up. Rest assured we make it easy, as online car buying should be.
We're here to help
We want you to feel confident and supported throughout your vehicle-buying journey. Contact us if you have a question or concern. We'll do our very best to provide answers and set your mind at ease.
1-419-842-7768